Frequently Asked Questions

Everything you need to know about playing on mayacash — from signing up and depositing in Philippine Peso to withdrawing your winnings and staying safe. Can't find your answer? Our support team is available 24/7.

Account & Registration
Deposits & Payments
Withdrawals
Games & Betting
Bonuses & Promos
Security & Privacy
Responsible Gaming

Creating a mayacash account is quick and straightforward. Head over to the mayacash Login page and click the registration option. You'll need to provide your full name, date of birth, mobile number, and a valid email address. After verifying your mobile number via OTP, you'll be asked to complete our KYC (Know Your Customer) process by uploading a clear photo of a valid Philippine government-issued ID. Once your ID is verified — usually within a few hours — your account will be fully activated and ready to use.
Age Requirement: You must be at least 21 years old to register and play on mayacash. This is a strict requirement under Philippine law and PAGCOR regulations.

mayacash accepts any valid, unexpired Philippine government-issued ID for identity verification. Accepted documents include:
  • PhilSys National ID
  • Philippine Passport
  • Driver's License (LTO)
  • SSS or GSIS ID
  • PRC Professional ID
  • Voter's ID (COMELEC)
  • Postal ID
  • PhilHealth ID
Make sure your ID photo is clear, well-lit, and shows all four corners of the document. Blurry or cropped images will be rejected and will delay your verification.

No. Each player is allowed only one mayacash account. Creating multiple accounts — whether using the same or different personal details — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or winnings. If you've forgotten your login credentials, use the account recovery option on the mayacash Login page instead of creating a new account.

If you've forgotten your password, go to the mayacash Login page and click "Forgot Password." Enter the mobile number or email address linked to your account, and we'll send you a one-time password (OTP) or a reset link. Follow the instructions to set a new password. For security, choose a strong password that combines uppercase and lowercase letters, numbers, and special characters. Never share your password with anyone — mayacash staff will never ask for it.

Some account details — such as your registered mobile number or email address — can be updated through your mayacash account settings. For changes to your legal name or date of birth, you'll need to contact our support team and provide supporting documentation, as these are tied to your KYC verification. Changes to core identity information are subject to review and may take 2–5 business days to process.

mayacash supports a range of convenient Philippine payment methods for deposits:
  • E-wallets: GCash, PayMaya (Maya)
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card: Visa and Mastercard debit cards issued by Philippine banks
All deposits are processed in Philippine Peso (₱). Cryptocurrency deposits and credit card gambling deposits are not accepted on mayacash in compliance with Philippine regulations.

The minimum deposit on mayacash varies by payment method. GCash and PayMaya deposits start from as low as ₱50, making it accessible for players across the Philippines — whether you're in Manila, Cebu, Davao, or anywhere else. Bank transfer minimums may be slightly higher depending on your bank's own transfer limits. Check the deposit page within your mayacash account for the most current minimums per payment channel.

GCash and PayMaya deposits are typically credited to your mayacash account instantly or within a few minutes. Bank transfers may take longer — usually 15 minutes to 1 hour during business hours, though some banks may take up to 24 hours for interbank transfers. If your deposit hasn't reflected after the expected timeframe, contact our 24/7 support team with your transaction reference number and we'll sort it out quickly.

mayacash does not charge any fees on deposits made through supported payment channels. However, your bank or e-wallet provider may apply their own transaction fees for transfers. We recommend checking with GCash, PayMaya, or your bank directly if you're unsure about their fee structure. Any fees charged by third-party payment providers are outside mayacash's control.

To withdraw from your mayacash account, log in and navigate to the Withdrawal section in your account dashboard. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your withdrawal account details match the name on your mayacash account — mismatched names will cause delays or rejections for security reasons.

Withdrawal processing times depend on your chosen method:
  • GCash / PayMaya: Typically 1–3 hours after approval
  • Bank Transfer (same bank): Usually within 1 business day
  • Bank Transfer (interbank): 1–3 business days depending on your bank
Withdrawals submitted on weekends or Philippine public holidays may take slightly longer to process. Our finance team reviews all withdrawal requests to ensure security and compliance before releasing funds.

The minimum withdrawal on mayacash is ₱100. Maximum withdrawal limits vary by payment method and account verification level. Fully verified accounts enjoy higher withdrawal limits. For specific limits applicable to your account tier, check the Withdrawal page inside your mayacash dashboard or contact our support team for clarification.

Common reasons for withdrawal delays or rejections include:
  • Incomplete KYC verification — your account must be fully verified before withdrawals are processed
  • Mismatched account name — your withdrawal destination must match the name on your mayacash account
  • Unmet bonus wagering requirements — bonus funds must meet playthrough conditions before they can be withdrawn
  • Pending security review — large or unusual withdrawals may be subject to additional checks
  • Incorrect bank or e-wallet details entered
If your withdrawal has been pending for longer than expected, contact our 24/7 support team with your transaction ID and we'll investigate promptly.

mayacash offers a wide variety of games tailored for Filipino players:
  • Live Sabong: Real-time cockfighting streams from licensed cockpits across the Philippines
  • Online Slots: Hundreds of slot titles from top providers with various themes and jackpot sizes
  • Live Casino: Baccarat, Blackjack, Roulette, Poker, and more with live dealers
  • Bingo: Online bingo rooms with multiple game variants and chat features
  • Dragon Gate: Our featured card game with fast-paced action and big win potential
  • Sports Betting: Bet on PBA, NBA, UFC, boxing, football, and more
New games are added regularly, so check the mayacash lobby often for the latest additions.

Yes. The mayacash platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games — including live sabong streams, slots, bingo, and live casino — directly from your smartphone or tablet without needing to download a separate app. Just open your mobile browser, go to mayacash, log in, and start playing. For the best experience, use a stable internet connection, especially for live streaming games.

Yes. All slot and RNG-based games on mayacash use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, or dice roll is completely random and independent of previous results. Our live casino games are streamed in real time with professional dealers, providing full transparency. mayacash operates under PAGCOR-regulated guidelines, which include requirements for game fairness and integrity.

mayacash covers a broad range of sports popular among Filipino bettors, including:
  • Basketball — PBA, NBA, FIBA, and international leagues
  • Boxing — local Filipino bouts and international title fights
  • MMA and UFC events
  • Football (soccer) — local and international leagues
  • Volleyball — PVL and international competitions
  • Sabong — live cockfighting events from licensed arenas
Check the Betting Tips section for expert analysis and picks to help inform your wagers.

mayacash regularly offers promotions for both new and existing players. These include welcome bonuses for new registrants, deposit match bonuses, free spins on selected slot games, cashback offers, and special event promotions tied to major Philippine holidays and sporting events. All bonuses are subject to terms and wagering requirements — always read the specific bonus terms before claiming. Visit the Promotions section in your mayacash account for the latest active offers.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings. Different games may contribute differently toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer on mayacash.

Yes. If you prefer to play without bonuses — which some players do to avoid wagering requirements — you can opt out of promotional communications through your mayacash account settings. This is also a responsible gaming option available to players who feel that bonus offers may encourage them to spend more than intended. Contact our support team if you need help adjusting your marketing preferences.

mayacash uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant payment gateways. We also implement two-factor authentication (2FA) options and regular security audits to keep your account safe. For full details on how we handle your data, read our Privacy Policy.

If you suspect that someone has accessed your mayacash account without your permission, act immediately:
  • Change your password right away via the mayacash Login page
  • Contact our 24/7 support team to report the incident and request a temporary account freeze
  • Review your recent transaction history for any unauthorized activity
  • Change the password of the email address linked to your mayacash account
Never share your login credentials, OTP codes, or personal details with anyone — including people claiming to be mayacash staff. We will never ask for your password.

mayacash operates under PAGCOR-regulated guidelines. The Philippine Amusement and Gaming Corporation (PAGCOR) is the government body that oversees and regulates all legal gambling activities in the Philippines. mayacash is intended exclusively for Filipino players aged 21 and above. Players are responsible for ensuring that online gambling is permitted in their specific location within the Philippines.

mayacash provides a full suite of responsible gaming tools to help players stay in control:
  • Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — Restrict the maximum amount you can lose within a set period
  • Session Time Limits — Get notified or automatically logged out after a set play duration
  • Cooling-Off Periods — Take a short break of 24 hours, 7 days, or 30 days
  • Self-Exclusion — Request a temporary or permanent exclusion from the platform
  • Reality Checks — Periodic pop-ups showing your session duration and total wagered
Learn more on our Responsible Gaming page.
"Gambling is addictive. Know when to stop." — If gaming stops being fun, please use these tools or contact our support team immediately.

To request self-exclusion, contact our 24/7 support team via live chat or email at [email protected] with the subject "Self-Exclusion Request." You can choose a temporary exclusion period (30 days, 90 days, 6 months, or 1 year) or a permanent exclusion. Self-exclusion is activated within 24 hours of your verified request. During the exclusion period, you will not be able to log in, deposit, or place bets, and all promotional communications will be stopped. For full details, visit our Responsible Gaming page.

The minimum age to register and play on mayacash is 21 years old. This is mandated by Philippine law and PAGCOR regulations. Age verification is required during the KYC process, and any account found to belong to a person under 21 will be immediately closed, with deposits returned and winnings voided. If you know of a minor attempting to access mayacash, please report it to our support team right away.

If you or someone you know is struggling with problem gambling, help is available. You can:
  • Contact the mayacash support team 24/7 via live chat for immediate assistance and referrals
  • Reach out to PAGCOR's responsible gaming program through their official government channels
  • Seek professional counseling from licensed mental health practitioners available in Manila, Cebu, Davao, Quezon City, Makati, and other cities across the Philippines
Remember: "Gambling is addictive. Know when to stop." There is no shame in asking for help — it is the responsible thing to do. Visit our Responsible Gaming page for more information and guidance.

Why Players Choose mayacash

Still on the fence? Here's what makes mayacash the go-to gaming platform for Filipino players from Manila to Mindanao.

Fast & Easy Deposits

Fund your mayacash account in seconds using GCash, PayMaya, or your preferred Philippine bank. No complicated steps, no hidden fees on our end.

Live Sabong & Casino

Watch and bet on live cockfighting streams from licensed arenas, plus enjoy a full live casino with professional dealers — all on one platform.

Mobile-First Experience

mayacash is fully optimized for mobile. Play your favorite slots, bingo, or live games from anywhere in the Philippines — no app download needed.

Secure & Regulated

SSL encryption, KYC verification, and PAGCOR-aligned operations mean your funds and personal data are always protected on mayacash.

24/7 Filipino Support

Our support team is available around the clock and understands the needs of Filipino players. Get help fast via live chat whenever you need it.

Responsible Gaming First

mayacash puts player wellbeing at the center of everything. Deposit limits, self-exclusion, and reality checks are built into the platform for every player.

Still Have Questions?

Our support team is available 24/7 and ready to help with anything not covered in this FAQ.

Email us at

[email protected]

Ready to Play? Join mayacash Today.

Register your mayacash account, make your first deposit via GCash or PayMaya, and start enjoying live sabong, slots, bingo, and more. Remember — you must be 21 or older to play.

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