"Gambling is addictive. Know when to stop."
At mayacash, we believe that gaming should always be fun, safe, and within your means. We are committed to providing every Filipino player with the tools, information, and support needed to keep gambling a form of entertainment — never a problem.
In accordance with Philippine law and PAGCOR regulations, the mayacash platform is exclusively available to individuals who are 21 years of age or older. No exceptions.
The Philippines sets the legal gambling age at 21 years old, and mayacash strictly enforces this requirement across all games — from live sabong and cockpit streams to online slots, bingo, and sports betting. When you register a mayacash account, you are required to submit a valid government-issued ID to confirm your age and identity.
Our KYC (Know Your Customer) process verifies every player before they can make their first deposit or place a bet. Accounts found to belong to individuals under 21 will be immediately suspended, all winnings voided, and deposits returned in accordance with our Terms & Conditions.
If you suspect that a minor is attempting to access the mayacash platform, please report it to our support team immediately. We take underage gambling extremely seriously and work closely with PAGCOR to prevent it.
mayacash provides a full suite of player protection tools aligned with PAGCOR's responsible gaming framework.
Set daily, weekly, or monthly deposit caps on your mayacash account to keep your spending within a budget you're comfortable with. Limits take effect immediately when lowered.
Configure on-screen alerts that notify you after a set period of continuous play. Taking regular breaks helps you stay in control and enjoy gaming responsibly.
Request a temporary or permanent self-exclusion from the mayacash platform at any time. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Periodic pop-up reminders during your gaming session show you how long you've been playing and how much you've wagered — keeping you grounded in reality.
Need a short break? Request a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your mayacash account will be temporarily suspended from all gaming activity.
Our Filipino-speaking support team is available around the clock to assist with responsible gaming concerns, account restrictions, or referrals to professional help resources.
If you feel that gambling is negatively affecting your life, your relationships, or your finances, self-exclusion is a powerful tool available to all mayacash players. Here's how to activate it:
Reach out to our 24/7 customer support team via live chat on the mayacash platform or by emailing [email protected] with the subject line "Self-Exclusion Request."
Select from a temporary exclusion (30 days, 90 days, 6 months, or 1 year) or a permanent exclusion. Our team will guide you through the options without judgment.
For security purposes, we will verify your identity before processing the exclusion to ensure the request is genuine and to protect your account.
Your self-exclusion will be fully activated within 24 hours. You will receive a confirmation email. During the exclusion period, you will not be able to log in, deposit, or place bets on mayacash.
Once self-excluded, mayacash will immediately stop all promotional emails, SMS, and push notifications to your account for the duration of the exclusion period.
Problem gambling can affect anyone — from casual sabong bettors in Manila to regular online casino players in Cebu or Davao. Recognizing the warning signs early is the first step toward getting help. Ask yourself honestly:
Do you spend more money on gambling than you originally planned or can afford?
Do you find yourself chasing losses — betting more to try to win back money you've lost?
Has gambling caused arguments with your family, partner, or friends in Manila, Quezon City, or elsewhere?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you borrowed money, sold belongings, or neglected bills to fund your gambling?
Do you lie to people close to you about how much time or money you spend gambling?
Do you use gambling as a way to escape stress, depression, or personal problems?
All tools are available free of charge to every registered mayacash player. Contact support to activate any of the following:
Set a maximum amount you are willing to lose within a defined period. Once your loss limit is reached, mayacash will automatically suspend betting activity for the remainder of that period.
Cap the total amount you can wager per day, week, or month across all mayacash games including slots, live casino, bingo, and sports betting.
Restrict the number of hours you can spend on the mayacash platform per day. When your time limit is reached, you will be automatically logged out until the next day.
Review a full log of your betting activity, deposits, withdrawals, and session durations at any time through your mayacash account dashboard.
Opt out of all bonus offers, promotional emails, and SMS campaigns at any time. Removing temptation is a valid and respected responsible gaming choice.
Request permanent closure of your mayacash account at any time. Closed accounts cannot be reopened, and all associated data will be handled in accordance with our Privacy Policy.
Whether you enjoy live sabong streams, online bingo, slot games, or sports betting on the mayacash platform, keeping your gaming habits healthy is something we actively encourage. Here are practical tips to help you stay in control:
This PAGCOR-recommended responsible gaming reminder is displayed prominently across the mayacash platform as a constant nudge to all players to keep gaming fun and within healthy limits.
Gamble only with money set aside specifically for entertainment
Use mayacash deposit and loss limits to stay within your budget
Take advantage of session time reminders and cooling-off periods
Review your activity history regularly to stay aware of your habits
Reach out to mayacash support the moment gambling stops feeling fun
mayacash operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for overseeing all legal gambling activities in the Philippines. Our responsible gaming policies are designed to meet and exceed PAGCOR's player protection standards.
PAGCOR's responsible gaming program requires all licensed operators to implement age verification, self-exclusion mechanisms, player activity monitoring, and problem gambling awareness campaigns. mayacash is fully aligned with these requirements and regularly reviews its responsible gaming framework to incorporate updated PAGCOR guidelines.
If you or someone you know is struggling with problem gambling, reaching out is the bravest thing you can do. mayacash encourages all players to seek professional support when needed.
Our 24/7 live chat support team includes trained responsible gaming advisors who can help you activate limits, request exclusions, or simply talk through your concerns without judgment.
PAGCOR operates a responsible gaming helpline and player protection program for Filipino gamblers. Contact PAGCOR directly through their official government channels for independent support.
Licensed mental health professionals and addiction counselors are available across the Philippines in Manila, Cebu, Davao, and other major cities. Seeking professional help is a sign of strength.
mayacash reminds all players: gaming is meant to be entertainment. The moment it stops being fun, it's time to step back. Use our tools, talk to our team, and take care of yourself first.
Enjoy the thrill of online gaming — sabong, slots, live casino, bingo, and more — with the peace of mind that mayacash has your back every step of the way. Responsible gaming is not just a policy here; it's part of our culture.
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